By using our website and online shop,you're agreeing to these terms. If you are unsure anything,feel free to get in touch with us.
This website, www.cashmere.com.hk (the “Website”) is operated by or on behalf of Carnival Alliance International Limited, registered in Hong Kong. In these Terms, when we refer to we, us, our etc, we are referring to Carnival Alliance International Limited. When we refer to you, we are referring to you, the customer. These Terms, and any Contract between us, are only in the English language.You can contact us by writing to us at the above address, by emailing sales@cashmere.com.hk or by calling us on +852 2425 1363.
In these Terms, when the following words with capital letters are used, this is what they will mean: "Contract" means the contract formed in accordance with section "HOW A CONTRACT IS FORMED BETWEEN US" below for the purchase and sale of the Goods through the Website; "Goods" means the products (including, but not limited to, yarn, clothing, accessories and furnishings) which we make available for sale through the Website from time to time; "Event Outside Our Control" means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; "Order" means an order for Goods which you submit to us through the Website using our online ordering system; and "Terms" means these terms and conditions of sale.
We do not accept refund, exchange or return of goods. In case of any disputes, we reserves the rights to make the final and non-disputable decicion.
We only use your personal information, which you provide to us in connection with your Order or for any other reason, in accordance with our Privacy Policy which can be found
Welcome to our website and thank you for order products on our website. We promise to protect your privacy. All information about your name, email address, phone number and shipping address that your fill on our website will be protected. Your email address provided will be for us to send you the order confirmation, tracking number and tracking website. We only share our shipping address and phone number with shipping company, and they can deliver the ordered item to your right address. Your phone number will be used for emergency communication in case if any issue about your order or delivery.
We offer sales of various products, mainly through EMS delivery. Make sure your items, shipping address and the recipient's name, we are not responsible for lost goods.
If you want to cancel your order, please do within 2 working days (working days means that Saturdays, Sundays or public holidays are not included in this period) after you order, contact our customer service. After items are shipped, Sorry, we can not cancel orders. Thank you for your understanding.
We do not accept refund, exchange or return of goods. In case of any disputes, we reserves the rights to make the final and non-disputable decicion.